Encouraging patients to post online reviews

Of course, doctors love it when someone writes something positive, but it can be really discouraging when someone writes something negative. But there are ways to turn a negative review around or having the complaint removed.

“While you can’t always resolve everything, just listening and showing that you truly heard their concern can make a big difference,” Johnston says. “Remember that you can always respond online and let them know that you’ll reach out to them right away to follow-up but you should never get caught up to respond with anything that could violate HIPPA.”

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By:  Keith Loria / Medical Economics / 8-28-17